Refund policy

At DreamNotebook, we want you to shop with confidence.

We offer a 30-day return and refund policy from the date of delivery. If you are not completely satisfied with your purchase, you may request a return or refund within this period.

Eligibility for Returns

To be eligible for a return:

• Items must be unused and in original condition
• Items must be returned in original packaging
• Proof of purchase is required

Free Returns

We provide free returns worldwide. Please contact our support team to initiate a return request and receive instructions.

Refund Process

Once we receive and inspect your returned item:

• Refunds will be issued to your original payment method
• Processing time: 5–10 business days

Non-Returnable Items

Certain items may not be eligible for return, including:

• Used or damaged items (not due to our error)
• Items missing original packaging

If you receive a defective or incorrect item, please contact us immediately for a replacement or full refund.